Refund & Cancellation Policy

1. Failed images — automatic refund to your balance

If an image fails to generate, the part of the kit used for that image is returned to your balance automatically. You do not need to ask.

2. Money refunds

You can request a refund to your original payment method when:

• You were charged twice or charged the wrong amount.
• You paid but kits were not added to your account.
• You bought a pack and have not used any of its kits, and you ask within 7 days of purchase.
• A technical problem on our side stopped you from using credits and we could not fix it.

Partly used packs are not refunded in money, but we may add replacement kits for images that were clearly defective.

3. How to request

Email support@antrion.in from your account email with your Razorpay payment ID (shown in your payment receipt) and the reason. We reply within 48 hours.

4. Timelines

Approved refunds are started within 2 working days. The money normally reaches your bank, card or UPI account within 5–7 working days, depending on your bank.

5. Cancellation

There are no subscriptions, so there is nothing to cancel and no automatic renewal. You can stop using CHITRAVA or delete your account any time from Settings.

6. Not refundable

• Kits used for images that were generated successfully, even if you dislike the style — you can regenerate instead.
• Accounts suspended for breaking the Terms of Service.

7. Disputes

If you are not happy with our answer, contact our Grievance Officer. Please contact us before raising a chargeback so we can help quickly.